Support Portal

Submit a request — we'll register it, assign priority, and process it within the agreed timeframes.

New Request

Request Type

Incident

Unplanned interruption or degradation of an IT service

Service Request

Standard request to provide a service or information

Change

Request to modify a component or service

Problem

Root cause of one or more incidents

Scheduled Task

Planned maintenance or technical work

Urgency

How critically does this affect your work right now?

High — work is completely stoppedMedium — partial disruption to workLow — minor inconvenience

Impact

How many users or systems are affected?

High — all users affected / system unavailableMedium — a group of users affectedLow — single user affected

Request Title

Description

Your Name

Email

Phone (optional)

Company (optional)

Priority

Medium

React 8h / Resolve 24h

Priority & SLA Table

Reaction and resolution times by request priority (Appendix A)

CriticalReact 1h / Resolve 4h

HighReact 4h / Resolve 8h

MediumReact 8h / Resolve 24h

LowReact 24h / Resolve 72h